AT&T is Procurement’s recommended Cell Phone Service supplier. AT&T provides WHOI with competitive rates, and dedicated customer service representation. AT&T also extends courtesy rates to employees for personal use (see below), and has the ability to do Summary Billing on an as needed basis.Ordering Cellular Phones, Service, and Setting Up an Account
To Select Your Phone and Rate Plan
AT&T Contract Term: All WHOI Cingular plans are to be for a one (1) year term. Additionally, during the contract year your account plan can be adjusted to account for anticipated variance in monthly minute usage.This must be done in advance and is not retroactive.The one year term and ability to change plans during the year without signing a new contract for an additional year or two starting at the date of the change is a significant difference from typical consumer type plans.
Once your selections have been made, please email the following to firstname.lastname@example.org and cc: the person with budget authorization.This will serve as approval to place order as follows:
**Please note that AT&T requires a credit card # to charge your phone and accessories to.
These charges cannot be paid via alternate means, as per AT&T. The AT&T Representative will contact you at your WHOI phone # for your credit card info. Phone service only will be charged directly to the Project/Cost Center # provided. Callers must notify Procurement immediately if there is a change in Project/Cost Center #. Changes are effective as of the date Procurement is contacted.**
An order acknowledgement will be emailed to you from Procurement upon order confirmation from AT&T.
*More than Two Projects and/or Cost Centers
Fraudulent Phone Charges
Procurement will contact the carrier to determine which employee placed the order.
If identified by carrier:
Procurement will contact the employee, Dept Admin, and carrier regarding the unauthorized transaction.
Approval for the transaction will be acquired from the Dept Admin.
The resolution will be provided to Suzanne Bolton. The employee, the Dept Admin, and the Carrier will be cc:d with acknowledgement.
If not identified by carrier:
Procurement will call the fraudulent account phone # to determine employee originating order.
If unidentifiable by calling phone:
Procurement will email all Sub Account Managers in inquiry. The Sub Account Managers
Will be asked to reply within 24 hours, or phone will be shut off, and account terminated.
If identification cannot be made:
The phone is shut off, and account terminated with Carrier. Procurement will ensure that WHOI is credited for charges incurred.
Account may be reinstated by emailing email@example.com and must cc: Dept Admin. by way of authorization. Note that account termination may permanently cancel the phone #, and that a new account set up may be necessary.
Procurement Contact Information
Phone: (508) 289-2376
Email: firstname.lastname@example.org Assists with: phone, accessory & service order processing, as well as issues not adequately addressed by AT&T or Procurement Billing Contact.
Phone: (508) 289-2371
Assists with: Billing questions including allocation and processing of charges to cost center(s) or project(s), questions regarding your bill not adequately addressed by AT&T Contacts.