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» PaymentNet4 Cardholder Readiness Training Deck
This PowerPoint (slide) Presentation will provide an overview of some of the new functionality and changes found in the updated PaymentNet platform

JPMC Letter to Cardholders

Dear Cardholders:

Effective April 22, 2013, our J.P. Morgan PaymentNet commercial card management system will be migrated to a new platform.

Why an updated platform?

The updated PaymentNet platform will deliver state-of-the-art technology, functionalities and features designed to help increase efficiencies in your daily cardholder tasks.  

What to Expect

  • Your current information will be transitioned and will be available to you Monday morning after the migration.
  • During the weekend of the transition, you will be unable to access either platform.  After the transition is complete, you will receive your PaymentNet User IDs and passwords via e-mail from the following e-mail box:
  • During the transition weekend, you can continue to initiate card transactions as you normally do. 
  • Log on credentials have been updated.  As a result, the log on process will be different.
  • The following will not be transitioned and needs to be re-entered by the cardholder after logging on:
    • Scheduled payments
    • Bank account information

Helpful Tools

  • Logging On
  • Cardholder Quick Reference Card
    • The Cardholder Quick Reference Cardprovides step-by-step instructions for cardholders on the following topics:
      • Navigation
      • Changing your password
      • Changing e-mail address
      • Performing a query
      • Viewing, splitting, allocating and disputing transactions
      • Selecting statement delivery method
      • Viewing, downloading and printing statements
      • Making payments
      • Running reports
      • Additional cardholder support
  • PaymentNet®Online Help Quick Reference Card


If you have questions, please contact Joanna Ireland or Mary Ann White. Thank you.

Last updated: April 18, 2014

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