Reporting to the Manager of MIS, understands administrative systems, identifies critical business issues and assists in the development of practical, workable solutions (manual or automated) to these problems with the customer as well as fellow MIS associates.

Analysis of Business Issues and Development of Workable Systemic Solutions:

• Provides automated solutions, such as new configuration within the existing core application.
• Supports and advises on the selection and implementation of vendor software packages.
• Develops functional design specifications for WHOI custom programs. These programs could be reports on an on-line transaction based application.
• Interviews/works with customers to gain an understanding of department needs while keeping the perspective of the Administrative area as a whole.
• Develops workflow and process flow diagrams to help identify improvement opportunities.

Configuration Analysis, Design, Creation and Testing of BiTech Modules:

• Designs the configuration of SunGard/BiTech IFAS modules maintaining existing configuration of modules.
• Assists in the coordination of new releases of the BiTEch software to include analysis of new functionality, set-up, testing and implementation.
• Assists customers in determining the impacts that configuration changes will have on workflow.

Production Systems Support:

• Supports troubleshooting efforts, as appropriate.
• Communicates changes made to production to promote and support a high-level of clear and concise information sharing to management.
• Assists in the management and resolution of system deficiencies including recording, reporting and testing.
• Promotes user community involvement in testing patches for system deficiencies.

End-User Reporting:

• Translates functional requirements into a technical design.
• Ensures unit test data is prepared and maintained.
• Develops accurate and meaningful detail design documents and ensures their completeness and accuracy by confirming approach with other MIS Staff and the customer.
• Defines and ensures design is complete, standards are met, and interfaces are addressed.
• Develops accurate and efficient database reports which meet specifications and standards
• Prepares integration test plans, conducts integrations and stress testing; identifies system deficiencies and recommends and/or implements approved solutions.

B.S. in Computer Science or related technical field. In-depth, hands-on experience with Windows and Microsoft Office; familiarity with HP-UX preferred. Experience with relational databases and their concepts; BiTech and CDD reporting preferred. Must have functional knowledge of administrative systems. Demonstrated analytical skills, with initiative and strong facilitation and project management skills. Must have effective oral communication skills, effective presentation skills, ability to conduct interviews and apply effective listening skills. Ability to resolve issues.