Playing your messages

Your phone may have a message-waiting light to indicate new messages, or you may hear a special dial tone when you pick up the handset.  When you play your messages, new messages play first, followed by previously played messages.

To play your messages

1.  After logging in, listen to the mailbox summary.

You hear the number of new messages you have, and if any of them are urgent.

2.  Listen to the first message envelope, or go to Step 3.  (If you have the Autoplay feature, your messages will play automatically.)

You hear the sender's name, with the date and time of the message.

3.  Press 2 to play the message.  While the message or its envelope is playing, you can perform these functions:

The message plays.

To skip back, press 1.

Message playback moves back 5 seconds.

To skip forward, press 3.

Message playback moves ahead 5 seconds.

To play the message faster press 2, 3; to play the message slower press 2, 1.

If you delay pressing the 1 or 3 longer than one and a half seconds, you skip back or forward instead of changing speed.

You can increase the message speed to the maximum, then decrease it to normal speed.

You cannot play a message slower than normal speed.

To pause, press #: to continue press 2.

Message playback stops; message playback resumes.

To go to the next message, press 6.

The next message plays.

To go to the previous message, press 4.

The previous message plays.

To play the message envelope press 7, 2.

The message envelope plays.

To go to a specific message press 8, 6 (message number), and  #.

The specified message plays.

To delete a message press 7, 6.  You can restore a deleted message (within the current session only) by pressing 7, 6  again.

Your played messages may be automatically deleted on a schedule set by your Voice Messaging system.  Ask our system administrator about backing up and restoring messages.