Services > Desktop Support

Desktop Support

Our Desktop Support group in CIS offers a variety of services to end users. Desktop Support is available Monday - Friday, 8AM to 5PM. Desktop Support covers hardware and software troubleshooting on the PC, Macintosh, Linux, and UNIX platforms.

  • The group has a Self Service Provider contract with Apple Computers which enables our technicians to service warranties and obtain replacement parts within 24 hours.
  • Our Macintosh technicians are Apple certified to work on all Macintosh computers and MAC OS distributions.
  • The group also has a Dell service contract allowing Desktop support to service Dell warranties and replacement parts.
  • Our technicians are very knowledgeable in their respective fields.

To receive assistance from the Desktop Support group, we encourage you to first contact the CIS Helpdesk via email, Service Request form, or by phone at x2439. The Helpdesk will process your request and relay it to the proper technician for the task. Using the Helpdesk is vital to getting your needs handled quickly. The Helpdesk's main function is to dispatch information to the right technician.