Windows XP with SP2, backups fail issue

Problem:

Legato explains the reason for Service Pack 2 hosts experiencing a backup failure and provides 2 options for fixing it, at http://www.legato.com/resources/bulletins/399.html. Essentially, the Windows Firewall is preventing the backup server from contacting the client on the WinXP/SP2 system. Below are the steps to take in remediating the problem.

Solution:

An exception must be added to the Firewall rules, allowing the Legato client to communicate with the server:

1. Click the Start menu and select the Control Panel.
2. In the Control Panel window, double-click Network Connections.
3. In the left pane of the Network Connections window, click Change Windows Firewall Settings.
4. Click the Exceptions tab.
5. Click the Add Program button.
6. Click the Browse button.
7. Navigate to the C:\Program Files\Legato\nsr\bin\nsrexecd.exe directory. (If the NetWorker client is installed in an alternate directory, navigate to that directory.)
8. (Optional) To limit the subnets from which nsrexecd.exe can be accessed, use the Change Scope button.
9. Restart the NetWorker software by either of the following methods:
• Use the Services application to restart the NetWorker processes.
• Reboot the computer.

If you have questions or a different problem with using the Backup Service, please contact the CIS Helpdesk at x2439.