Spam Digest - a summary of blocked email

All WHOI employee email accounts receive a summary, or digest, of their blocked email messages so that the employee has an opportunity to detect mistakes.

• check the corresponding spamlist entry, comparing the sender address to the From address because often, spammers spoof sender addresses in an attempt to "look like" someone from whom you might expect email
• once you have verified that the message was indeed mistakenly blocked, use the 'Whitelist this sender' link from the spamlist entry
• The process of 'Whitelisting' adds an entry to our spam filters indicating that although similar addresses (from the same ISP, for example) are likely to be spam, this particular address is not spam and future messages from it will be delivered.

• Go to Email Administrator and click on Edit
• Find the item 'Spam Digest'
• Choose from the list of choices to indicate your preferred digest schedule
  
  • Default at 2 o'clock: you will receive Spam digest emails at 2 o'clock, morning and afternoon.
    • minimizes the time between an expected message getting blocked and your discovery of the block
    • allows you to see fewer messages in each digest - view and delete!
  • 24-hour Morning: At 11:00 A.M. you will receive a daily digest of blocked messages
  • 24-hour Afternoon: At 4:00 P.M. you will receive a daily digest of blocked messages
  • None: you may decide to opt-out of this daily digest service
  
  
• Your selection can be changed as you see fit: change from every 12-hours to every 24-hours and back.

• Timeliness: you are notified of false-positives quicker and, therefore, are able to correct the situation sooner
• Put the information in front of you so that you can decide: It takes about 3 seconds to check 12 or 24 hours worth of SPAM addresses. Then, you can properly decide which addresses get whitelisted.

• Provide an easy link at the top of each digest for more information
• Easier to read: The new condensed format is easier to read than the Spamlog format
• Few people check the Spamlists
• We have received feedback - sometimes angry feedback - when we block a valid email message

For more information, please contact the CIS Helpdesk at x2439.