Senior Telecommunications Operator / Dispatcher / Receptionist

Position:	Senior Telecommunications Operator / Dispatcher / Receptionist
Date:	03/84
Position Code:	6450
EEO Code:	443

Job Summary
Reporting to the Telecommunications Coordinator, supervises switchboard and receptionist activities.

Major Duties

May perform all duties identical to Telecommunications Operator/Dispatcher/Receptionist.
Supervises, schedules, and trains other operators.
Operates switchboard on a regular basis and fills in for other operators.
Acts as receptionist, directs visitors, keeps logs and issues temporary parking permits.
Supervises telex operation. Maintains key control log. Verifies monthly phone bills.
Works with Dimension 2000 console, Philips Pact 200 telex, computer terminal and typewriter.
Trains employees on use of Dimension 2000 telephone system and telex machine.
Performs other such duties as the supervisor may, from time to time, deem necessary.

Desired Education/Experience for Hiring
High School diploma or equivalent plus 5 to 6 years of office-related experience and operator training. Computer knowledge of database, word processing, spreadsheet, communications software, and with PBX/PABX systems or other computerized telephone systems. Ability to simultaneously handle a variety of tasks at different levels of complexity required.

Last updated: February 25, 2013

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