This person is responsible for the development and effective operation of the Institution's voice communications systems, including arranging service and installation of equipment, monitoring costs for accuracy and proper allocation, and supervising personnel in support of these operations. He/she programs dial plans, databases and advanced features for the VoIP system and supporting programs as needed. This position reports Director of the Computer and Information Services and in conjunction with the other managers in the department works to provide reliable, state-of-the-art communication and collaboration services to the Institution.
Act as the primary resource for all Institution telecommunication requirements.
Configure, operate and maintain all major hardware and software components of the Institution's telecommunication infrastructure, including the Asterisk and OpenSer servers used in our VoIP phone system.
Coordinate the provisioning of internal phone and voice mail services; manage call detail recording and billing systems. Provide instructional materials and resources necessary to train Institution community. Maintain accurate information about the placement and configuration of telecommunications equipment, including individual phones.
Manage of contracts with external telecommunications service providers to insure reliable, cost-effective local, long distance and international services.
Keep up to date developments in the voice communications industry, particularly the network based communications and open source communications projects. Recommends efficient and cost-effective ways of meeting Institution's telecommunications needs, including providing estimates of future expenditures for operating budget purposes.
Coordinates voice communication requirements with administrative and scientific departments and provides communication facilities and services for special events.
Supervises, trains, and evaluates the telecommunications staff.
Position is primarily set in an office setting where sitting at least 80% of the work day is standard.
May involve some lifting of items not exceeding about 40 lbs.
May occasionally involve standing and moving freely in a classroom setting during training sessions and/or group presentations generally not exceeding 1 hour in length.
Other reasonable duties as deemed necessary by the supervisor.
Desired Education/Experience for Hiring
Bachelor's degree in a specifically related field with demonstrated work experience, or evidence of appropriate telecommunications/computer skills gained through experience in the absence of a formal degree. Experience configuring and managing Asterisk and/or OpenSER with complex dial plans; in depth knowledge of SIP, RTP and VOIP; knowledge of traditional telecommunication systems. Experience with Linux, SQL databases, Python and web programming; effective written and oral communication skills; self-motivated, with the ability to work independently in a team environment.
Last updated: February 25, 2013