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Telecommunications Operator/Dispatcher/Receptionist |
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Job Summary
Reporting
to the Telecommunications Coordinator, acts as Telecommunications
Operator/Dispatcher and Institution Receptionist. Works closely
with Telecommunications Coordinator on a daily basis to maintain
department and provide staff assistance as needed.
Major Duties
- Operates switchboard on a regular basis. Acts
as receptionist, directs visitors, keeps logs and issues temporary
parking permits.
- Provides training, scheduling and instructions
for other Telecommunications Operator/Dispatchers, and Institution
Receptionist.
- Provides paging for services and maintenance
personnel.
- Monitors fire, intrusion, low or high temperature,
power failures, and VHF radio. Locates and dispatches appropriate
personnel.
- Operates 911-telephone and dispatches WHOI
first responders team, including notifying local Police, Fire
and Rescue.
- Maintains and monitors records and files,
such as purchase records, property lists, personnel files, and
other relevant documents. Sorts mail and distributes faxes,
some of which may be confidential.
- Maintains WHOI telephone book database and
provides an on-line telephone and classified directory for Mailroom
Security Guards and Switchboard.
- Configures and implements programming for
new telephone/voice mail services and system-wide features such
as telephone billing codes, area codes and exchanges.
- Instructs and trains users on telephone and
voice mail features.
- Monitors telephone call accounting records
for project allocations.
- With some supervision, performs telephone
cross wiring.
- Writes telephone work orders for the telecommunications
technicians or vendors.
- Assists with maintaining telephone wiring
records and databases.
- Performs such other duties as the supervisor
may, from time to time, deem necessary.
Desired Education/Experience for Hiring
High
School diploma or equivalent plus 3 to 4 years of office-related
experience, with computer knowledge of database, word processing,
spreadsheet, communications software, and with PBX/PABX systems
or other computerized telephone systems. Ability to simultaneously
handle a variety of tasks at different levels of complexity required.
Last updated: February 25, 2013 |
