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Woods Hole Oceanographic Institution, PO Department, Woods Hole, MA                 2005 to present

2011-present, Administrative Associate II; 2007-2011, Administrative Associate I; 2005-2007, Sr. Administrative Assistant II.   Provide administrative support to scientists and staff.  Prepare, proofread, edit, format, and submit proposals, annual and final reports, electronically, to various funding agencies.  Prepare proposal budgets using WHOIgrants management system. Use English language skills to proofread manuscripts and proposals for foreign national scientists and students.  Created and maintain web sites for 8 scientists using Site Lite. Learned MathType to create and edit equations for scientists.   Monitor FSR activity for scientists on a quarterly basis or when requested. Maintain PO Photo Board, take photos, and use Adobe Photoshop CS to format photos for printing.  Coordinated administrative aspects of MABPOM (fall 2008), Gender Equity meeting (2009), Kickoff MURI meeting in Chicago (fall 2010), and Recruitment Chairs meeting (2010).   Improved the administrative process by creating databases using FileMaker Pro (PO Dept. Copy Codes, and Skills Inventory).  PO Department representative on the International Committee from 2005-2010.  PO Department representative on the FLEX (FastLane Expert) committee, 2010-present.

 Key responsibilities and accomplishments:

  • Created, improved, and maintain web sites for several scientists
  • PO New Chair Committee 2010 – Admin Rep
  • PO Dept Rep - International Committee, 2005-2010
  • Improved administrative processes

Cape Cod Chamber of Commerce/CVB, Hyannis, MA                                                         2004 – 2005

Processed sales leads into database, created mail merge documents and promotional mailings.  After several weeks of employment, assigned by CEO as primary contact for exhibitors at 2005 BizWiz Conference & Marketplace, the chamber’s premier revenue-generating event.  Created spreadsheets, tracked revenue and provided updated financial reports to Chamber management.  Managed exhibitor needs and requirements for the event.  Anticipated challenges and resolved issues.

 Key accomplishment:

  • Played a leading role in successful coordination of  the 2005 BizWiz event

 Spherion Workforce Architects, Waltham, MA                                                                   1999 - 2004

(Contract work for IBM Corporation)

Provided support to senior executives by managing and coordinating IBM’s education enrollment program for 2000+ consultants across the U.S.  Responsible for a $2 million education budget, purchase orders and outside vendor education course enrollments for PeopleSoft, SAP, Siebel, and Oracle. Created and managed a Lotus Approach consultant certification database for IBM’s Integrated Technology Services division.  Provided sophisticated reports (cost of education, certification, etc.) to practice executives on demand.  Worked closely with new employees, external vendors, and management. 

 Key accomplishments:

  • Streamlined education enrollment processes, saving IBM approximately $150,000 per year
  • Created a consultant enrollment/certification database that helped IBM place qualified consultants in open positions quicker, helping reduce “bench time”

John R. Starr, Inc., Management Consultants, Osterville, MA                                            1994 - 1999

Created high-end client deliverables (reports, graphics, charts, etc.) using the advanced features of Harvard Graphics and the MS Office suite.  Assisted in research projects by using Dialog and other electronic/web search tools.

 Key accomplishments:

  • Created and improved re-usable templates for graphics and report generation, allowing consultants to complete client projects quicker and more profitably
  • Enhanced the image of the company by providing high-quality, professional reports and deliverables

 Town of Dennis, Dennis, MA                                                                                                     1992 - 1994

Managed front office functions to support the Town Administrator and Board of Selectmen.  Based on previous experience, I was asked to screen applications, interview, and fill several secretarial positions in Town Hall.

 Key accomplishments:

  • Directed workflow, supervised, and trained the first Job Tech summer intern
  • Increased administrative efficiency and effectiveness by leveraging my previous IBM experience

 IBM Customer Support Operations, Boston, MA                                                                   1988 - 1992

Provided administrative and customer support to IBM Information Network Marketing Representatives and System Engineers. 

 Key responsibilities and accomplishments:

  • HR Coordinator
  • Produced Customer Proposals
  • Employee Benefits Specialist
  • Implemented IBM’s Equal Opportunity Program
  • Appointed Team Leader, secretarial process management
  • Appointed to IBM’s Employee Advisory Board–Quality  Steering Group
  • Received $1000 award for customer support excellence
IBM Business Systems Marketing HQ, Southbury, CT                                                         1987 - 1988

Awarded a special assignment to manage workspace design, layout and move of 2,500 employees into IBM’s new 1.1 million sq. ft. facility. 

 Key responsibilities and accomplishments:

  • Strategized and implemented 3,000 line Rolmphone/Phonemail system; received award for delivering the system successfully, on-time, and within budget
  • Recruited and staffed 200 administrative positions
  • Led the installation of a state-of-the-art satellite education/videoconferencing system
  • Led acquisition and negotiations for office furniture contract

IBM Business Systems Marketing HQ, Norwalk, CT                                                             1985 - 1987

Initially provided assistance to Project Team manager, but promoted to Office Systems Administration Manager in 4 months.  Managed administrative personnel for IBM HQ Department Directors.  Recognized for improved morale, tailored performance plans, people sensitivity, and addressing difficult employee situations. 

 Additional management responsibilities included:                                      

  • IBM’s Equal Opportunity Program
  • Site Quality Team
  • Capital Equipment/Expense Plans

IBM Cambridge Scientific Center, Cambridge, MA                                                                1980 - 1985

Provided administrative support to HQ high level scientists, and technical staff.  Promoted to Staff Assistant in 1983. 

 Key responsibilities and accomplishments:

  • Managed computerized badge access security system for 200+ IBM employees
  • Managed a major facility move and $1 million renovation at 101 Main St.; received $2000 award for successful facility move
  • Migrated 500-line analog AT&T phone system to a digital Rolm CBX (including education and support)
  • Managed Fixed Assets Inventory and implemented controls; received $1500 Suggestion Award for significant cost savings

 IBM Office Products Branch Office, Boston, MA                                                                   1970 - 1980

Provided administrative/secretarial support to marketing, customer engineering, and administrative professionals.  Received several awards for excellence in customer service.

 Key responsibilities and accomplishments:

  • Payroll/Personnel
  • Benefits Administration
  • Equal Opportunity Program Administration
  • Guest Instructor – Payroll/Personnel School – New York City and Washington, DC



Last updated: March 14, 2012

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