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HR Home

Blue Cross Blue Shield of Massachusetts
Contact Information

Phone Numbers:

1-800-262-BLUE General Membership Services number for questions about benefits or providers.
1-800-241-0803 Customer Service number for replacement, corrections or other questions about ID cards.
1-800-296-3917 Member Services number for BCBS of Mass. (similar purpose as the "BLUE" number); Saturday hours: 9 - 1
1-800-821-1388 Physician Selection Service number to obtain provider.
1-617-832-5959 Blue Cross' Clinical Pharmacy Department.  For telephone requests and submissions for exception of a non-covered drug.  (FAX number is 1-617-832-5353.)
1-800-892-5119 Express Scripts customer service.  For Mail Order prescription drugs only!  (Not part of BCBSMA)
1-888-825-8390 Davis Vision customer service.  For eyewear participating providers.  (Enter 444 for ID-code.)
 
Links
www.bcbsma.com Blue Cross Blue Shield of Massachusetts: "Find a Doctor," brief summary of health plans, useful links to related sites
www.bluecares.com General Blue Cross Blue Shield: PPO provider directory (useful for out-of-New England members), list of international hospitals (with address and phone numbers)
www.bluecross.com (Same as www.bluecares.com)
www.docboard.org/ma/df/masearch.htm Massachusetts Physician Profile; background info on all Massachusetts' physicians
www.davisvision.com Davis Vision eyewear discount program