to the Manager of MIS, understand administrative systems, identify
critical business issues and assist in the development of practical,
workable solutions (manual or automated) to these problems with
the customer as well as fellow MIS associates.
30% Understanding Administrative Systems - Analysis of business
issues and the development of workable systemic solutions.
These workable solutions may include:
20% Configuration analysis, design, creation and testing of Bi-Tech
solutions such as new configuration within the existing core
- The selection
and implementation of other vendor software packages
- The development
of functional design specifications for WHOI custom programs.
These programs could be reports or an on-line transaction based
- The workable
solutions may also be manual processes, which are developed.
/ work with the customer to gain an understanding of their department's
needs while keeping the perspective of the Administrative area
as a whole. Develop workflow and process flow diagrams
to help identify improvement opportunities for both the customer
and potentially fellow MIS associates to leverage if the opportunities
need automated solutions.
- For Packaged
System Selection and Installation: Assist in the development
of customer requirements and understand weights of requirements,
research and analyze vendor solutions, contrast and compare
vendor solutions against customer requirements. Processes
may need to be developed to ensure the proper and consistent
use of the application to maximize its effectiveness to the
20% Production Systems Support
the configuration of IFAS modules maintaining existing configuration
in the coordination of new releases of the Bi-Tech software
to include analysis of new functionality, set-up, testing and
the customer in determining the impacts that configuration changes
will have on workflow.
20% Communication / Facilitation
troubleshooting efforts as appropriate.
changes made to production to promote and support a high-level
of clear and concise information sharing to management.
in the management and resolution of System Deficiencies including
recording, reporting and testing.
user community involvement in testing patches for System Deficiencies.
10% Web-based development and basic end-user reporting
oral communication skills, effective presentation skills, ability
to conduct effective interviews/applies effective listening
skills, ability to resolve issues, effective written material,
logical organization, readability and conciseness.
functional requirements into a technical design.
unit test data is prepared and maintained.
accurate and meaningful detail design documents and ensures
their completeness and accuracy by confirming approach with
other MIS staff and the customer.
and ensure design is complete, standards are met, interfaces
accurate and efficient programs which meet specifications
code reviews with other developers
unit test plans
integration test plans
testing and stress testing
system deficiencies as errors or enhancements
supporting activities outlined above should be documented
clearly, accurately and consistently.
up-to-date with potential technical solutions that will assist
the Administration at WHOI in effectively operating.
and refining analytical and interviewing skills as it pertains
to business and process and re-design.
with customers to help them identify the best ways to improve
departmental as well as cross-departmental processes.
This is a challenge as the organization as a whole needs to
work to become more process oriented, but this position will
be ahead of the curve, paving the way for this orientation.
at a detailed level, how Bi-Tech configuration is structure
to best support the operational needs of the Administrative
a coordinated, flexible and successful business approach within
a fast-paced changing environment.
multiple requests from internal and external sources, often
with conflicting or non-integrated needs and responsibilities.
and maintain teamwork with other departments.
will perform as a team member on development assignments as well
as non-development assignments. Some business resolutions
may result in changing processes which are not application related.
The team may only consist of the Customer and the Business Analyst
but at no time will the individual work alone. This is not
to imply that the individual will not have individual accountability
or responsibility. Instead, it is to confirm the understanding
that there is always a customer for the applications we develop
or the processes which we document and refine. The customer
is always an integral part of the team. The individual may
be required to lead the team in many aspects of a project and must
have the leadership, facilitation, and negotiation skills to perform
Desired Education/Experience for Hiring
B.S. in Computer Science or related technical field
In-depth hands-on experience with Windows and Microsoft Office
Hands-on experience with relational databases and their concepts
Hands-on experience with Bi-Tech CDD reporting is preferred
Functional knowledge of administrative systems is a primary skill
Detailed knowledge of Bi-Tech is preferred
Analytical skills, quick learner, self-starter, excellent communication
skills, consideration of others, strong work ethic, facilitation
skills, project management skills, high energy and drive to achieve
quality and customer satisfaction.
Last updated: February 25, 2013