International & Domestic Shipping Coordinator
|| International & Domestic Shipping Coordinator
Reporting to the
Assistant Distribution Manager, utilizes customer service skills to
accomplish all aspects of international and domestic shipment logistics
required to meet the needs of the scientific staff, operations groups,
and administrative functions in accordance with budgets, schedules, and
all domestic and international transportation laws and regulations.
Resolves problems in a non-confrontational manner to satisfy client
application of customer service skills, establishes a client service
approach to meeting user needs for arranging world-wide material
shipments for Institution personnel.
determines shipping needs of Institution personnel and continuously
provides feedback until the outbound shipment arrives and the inbound
shipment is returned to WHOI. Coordinates with individuals upon
notification of funding to begin early logistics planning to insure
that shipping needs are met in a timely, cost-effective, and accurate
fashion, and that appropriate project accounts are utilized for
Establishes and maintains up-to-date file for all shipments.
Coordinates with Marine Department at WHOI and other institutions to
determine ship's Agents to insure that any requirements for shipping
assistance required from the Agent are arranged in advance and costs
preliminary quotations, routings, and schedules based on obtaining
early stage information from users and informs clients what to
Makes contact with users in a timely fashion to establish final quotations, routes and schedules.
Keeps client informed of shipment status while goods are in transit and resolves problems that may develop.
Provides required coordination between user, ship's Captain, ship's
Agent and others to insure that return shipments to WHOI are properly
scheduled and documented.
Generates documentation and files claims necessary to represent Institution interests for damaged or lost shipments.
Compiles and maintains records of equipment values for items shipped which are insured under Institution policies.
Reviews freight bills for correct charges and resolves over billings.
up-to-date technical knowledge of DOT and IATA rules, U.S. and foreign
Custom laws, hazardous materials handling requirements, and other
applicable regulations to fully comply with documentation and shipment
preparation. Maintains proficiency with knowledge of the transportation
industry, including trends, rate structures, and availability of new
Attends bi-annual DOT mandated DOT, IATA & IMO training and certificate programs.
Utilizes computer skills to use inter/intranet and other technologies
to facilitate electronic transactions within the Institution and with
outside vendors and contracts.
Operates forklifts, material handling equipment, light vehicles, hand
tools, scales, banding and stenciling tools, and general office
Packages, bands, weighs and prepares all outbound freight for safe and legal transit.
Assists Receiving Department and other Facilities Staff when needed.
Performs storm preparedness and snow removal duties.
- Performs other related duties as deemed necessary by the supervisor.
Job Specifications (Knowledge, skills and abilities normally required for competent performance in the job)
in logistics or traffic management plus minimum of five years
experience in international transportation (outbound and inbound
shipments) via all modes; or equivalent combination of
education/experience preferred. Thorough familiarity with computer use
including database, word processing, spreadsheet, software and
interactivity with the Internet. Demonstrated excellence in customer
service, interpersonal, and communication skills.
Last updated: February 25, 2013