Senior Administrative Assistant I
Administrative Assistant I
Collaboration: Effectively working with and providing service to internal and external constituents; shares information and solicits input; forges consensus to reach goals; generates trust and confidence.
Communication: The ability to effectively interact with others, to develop factual and logical presentation of one’s ideas and opinions, and to display effective listening skills. Recognizes and effectively responds to verbal and non-verbal cues. Generates trust and establishes rapport. Communicates clearly in written and oral forms. Is adaptive to listener/audience styles.
solutions to immediate problems.
Results with Others:
opinions and supports group decisions. Participates in
works with others outside of the work group to achieve a goal.
Influencing and Leading: The practice of providing a strong sense of purpose and mission for the work. Develops a structure and work process that promotes high levels of success. Guides and coaches others to learn to think through alternatives; serving as an example to others by setting high expectations. Develops and mentors others.
and Written Skills:
and edits communication for others; employs communication techniques
appropriate to the person or audience.
and interprets other view points and assimilates them.
sources of conflict and seeks advice from appropriate person(s).
communicates basic established processes and procedures; may
orient new employee to the work group and/or Institution.
Critical Thinking and Problem Solving: The identification and resolution of problems through research, analysis and testing alternative approaches and solutions. The use of innovative and creative actions and ideas to improve processes and services. Ability to break down projects and issues into manageable parts.
Mentoring, and Coaching:
coach employees in area regarding processes and procedures;
acts as role model for junior staff.
and Goal Setting:
with established deadlines and work standards.
supports a diverse working environment.
Knowledge, Skills and Expertise: Required knowledge and skills acquired from educations, experience, and specialized training; depth and breadth of knowledge and skills; understanding of organization structure as well as competitive environment; demonstrates practical applications and good judgment. Level of professional and technical certification required.
Problems and Implementing Solutions:
experiences and available resources to identify issues and solutions.
and Continuous Improvement:
established procedures and suggests possible improvements.
Responsibility and Accountability: The degree to which one is responsible for one’s own work, the work of others, and/or delivering services to the WHOI community. The impact of a position’s end results on the local unit or organization as a whole and those it serves. Degree of autonomy in decision making required for success. Level of review generally given to work plans and products. Scope of work, unit or organization.
and Developing Knowledge, Skills and Expertise:
the full potential of technological tools available. Understands
own area’s purpose and organizational structure and how it relates
to the Institution as a whole.
and Breadth of Knowledge:
knowledge of standard practices, procedures, software, and technologies
related to current position.
and Impact of Position:
actions and decisions generally limited to immediate work group
direct supervision performs complex and responsible tasks to
coordinate and support the activities and functions of a work
group or program.
and undertakes new tasks; has good judgment about what needs
to be done.
note: These details are intended to indicate the kinds of
tasks and levels of work difficulty that will be required
of positions that will be given this title and shall not
be construed as declaring what the specific duties and responsibilities
of any particular position shall be. The use of a
particular expression or illustration describing duties
shall not be held to exclude other duties not mentioned
that are of similar kind or level of difficulty.
capable of performing most or all of the tasks of an
Administrative Assistant II.
and verifies data on time cards.
or refers complex inquiries to appropriate source.
confidential personnel files.
and formats documents. Demonstrated advanced word
processing skills (i.e., core level MOUS Word certification).
software pertinent to position at advanced level; certification
as appropriate, for example, Core certification in MOUS.
accuracy of information on standard institution forms.
complex travel arrangements. Coordinates large
meetings and conferences.
supplies of office machines; assists others with on-line
with facilities personnel for completion of work order.
property list. Key operator of complex or specialized
knowledge of institution and agency spending regulations.
Assists in the careful monitoring of budgets.
up basic data and/or document retrieval systems (paper
strong grammatical proofreading skills exhibiting familiarity
with subject area.
the authoritative source for routine policies, procedures
group discussion within the unit; organizes and leads
a group meeting; makes presentations to peers; thoroughly
documents own job procedures.
for training and/or teaching junior or new staff.
work to others and reviews the results.
Last updated: February 25, 2013