Human Resources

Well Connection Overview

Active WHOI employees (and their eligible dependents) who are enrolled in a WHOI medical plan can utilize the Well Connection benefit (previously known as TeleHealth) offered through Blue Cross Blue Shield of Massachusetts (BCBSMA) for non-emergency care!

With TeleHealth technology, you can have real-time video and telephonic visits with a doctor using your computer, smart phone, or tablet—simply and easily!  BCBSMA is leading TeleHealth efforts locally and nationally—seeking new ways to connect members to convenient and affordable care options.  Best of all, you can see a provider for non-emergency services without having to go to a providers office!

Using your smartphone, computer, or tablet, you can access Well Connection services to speak with a doctor or therapist anytime you need care including after business hours and on weekends.  Well Connection covers both medical and behavioral health care for conditions that can be treated through video visits. With Well Connection, you can see a doctor or therapist anywhere you have online access, including your home, workplace, or wherever else you may be. 

Covered Services

Medical Convenience Care

Patients see a doctor online for a range of issues, including minor illnesses and injuries, symptoms from chronic conditions, and even general health and wellness concerns.   Often reasons include: time savings, alternative to ER, doctor's office is closed, follow-up with existing doctor.

Examples of Treatable Conditions:

  • bronchitis
  • cough
  • sinus infection
  • sore throat
  • urinary tract infection
  • fever
  • pinkeye
  • cold and flu

Behavioral Health

Well Connection provides reliable and convenient therapy visits with trained and certified professionals.  Patients see therapists online for a variety of reasons. Often reasons include: not wanting to be seen waiting outside a therapists office, experiencing depression or anxiety due to grief, divorce, parenthood, or other major life change.

Examples of Treatable Conditions:

  • depression
  • anxiety
  • stress management
  • sleep difficulties
  • relationship challenges
  • child behavior difficulties
  • coping with chronic health problems
  • smoking cessation

Want to learn more?

For an overview, click here:

For a tutorial on the registration process, click here: 

Visit for more information on how Well Connection works or contact the BCBSMA Member Service team at 800-241-0803.

Last updated: May 2, 2018